PRA Complaints Procedure

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All staff in the Property Registration Authority are committed to delivering a high-quality customer service.

If you have a complaint in relation to any of our services please bring it first to the attention of the staff in the office concerned who will try to resolve your complaint as soon as possible.

If the complaint is complicated you should put it in writing to ensure that all relevant details are given.

What information should you provide?

  • Your name and address
  • Any relevant reference numbers
  • State your complaint
  • The name of the official(s) or section(s) who dealt with you and
  • A daytime telephone number, if you are happy for us to contact you by phone

However, if you are not happy with the response received, you should address your concern to the Divisional Manager in the relevant area:

County Contact Email Phone no. Address
Dublin Applications for registration – Patricia Boyd Patricia.Boyd@prai.ie (01) 804 8201 Chancery Street, Dublin 7
Cavan, Kildare, Louth, Meath Monaghan, Wicklow Applications for registration – Tom Heveran Tom.Heveran@prai.ie (01) 804 8065 Chancery Street, Dublin 7
Donegal, Galway, Leitrim Longford, Mayo, Roscommon, Sligo, Westmeath Applications for registration – Martina Smyth Martina.Smyth@prai.ie (090) 663 2648 Golf Links Road, Roscommon
Carlow, Clare, Cork, Kerry, Kilkenny, Laois, Limerick, Offaly, Tipperary, Waterford, Wexford Applications for registration – Martin Halpin Martin.Halpin@prai.ie (051) 303140 Cork Road, Waterford
Carlow, Clare, Cork, Kerry, Kilkenny, Laois, Limerick, Offaly, Tipperary, Waterford, Wexford Applications for services (certified copy folio/title plan/Instrument) – Brian O’Meara Brian.OMeara@prai.ie (051) 303055 Cork Road, Waterford
Cavan, Donegal, Dublin, Galway, Kildare, Leitrim, Longford, Louth, Mayo, Meath, Monaghan, Roscommon, Sligo, Westmeath, Wicklow Applications for services (certified copy folio/title plan/Instrument) – Siobhán Brooks Siobhan.Brooks@prai.ie (01) 804 8156 Chancery Street, Dublin 7
Ground Rents (all counties) All Applications – Áine Ruddy Aine.Ruddy@prai.ie (01) 804 8068 Chancery Street, Dublin 7
Registry of Deeds (all counties) All Applications – Ellen Murphy Ellen.Murphy@prai.ie (01) 871 6501 Chancery Street, Dublin 7

Having followed the above procedure, if you are still dissatisfied with the response received you may contact the Customer Service Officer, Eamonn Morris, Property Registration Authority, Chancery Street, Dublin 7 who will investigate the complaint:

Tel (01) 804 8196 or e-mail info@prai.ie.  Please quote “Customer Complaint” in the subject header.

If, having used the complaints procedures within the Property Registration Authority, you feel that your complaint has not been properly handled you may contact the Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2.