COVID 19 – Information on PRA Services

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Due to Covid-19 restrictions, remote working arrangements are in place in the PRA.

As a result, it may be necessary that we sometimes initially notify lodging parties that an application is completed by email. In such instances, a hard copy notice of completion will follow by post/DX. Also, in some cases where applications are queried for further fees, an initial query will issue by email.

We thank all our customers for their forbearance during this time.

We are operating a high level of service at a reduced capacity. Some services, including copy instruments, may experience delays.

The safety of our staff and customers remains paramount. All services remain available (excluding some public counter access).

Information on current service levels:

  • You can contact us by email at
  • To facilitate the processing of applications our phone services are available from 9 am – 4 pm only
  • The Registry of Deeds will re-open for access to pre-1970 records on Tues 11 May 2021.  Appointments may only be made for essential legal purposes at present via our online booking system.  Full details on our access procedures can be viewed on our Registry of Deeds reopening – Changes to Onsite Access page. All other services will continue to be available including the issuing of certified copies, plain copies and official searches for 1833-present.
  • In the interest of the safety of our staff and customers, all other public counters remain closed
  • You can continue to lodge applications as usual through the post or DX. We are processing applications in order of priority
  • Requests for Certified Copy Folios with Map and Copy Instruments can be made online or by post
  • All our electronic services continue to be available online at
  • The timeframe allowed for lodging documents in pre-lodged applications (eForm 17) has been extended from 21 to 28 days. This extension is being facilitated to provide assistance to our customers for the duration of the COVID -19 restrictions. The application number allocated will cease to have effect if the documents are not lodged within the extended period of 28 days.

Contacting the Property Registration Authority

Email and phone

 You can contact our Customer Support Unit by email at

Our phone services are available from 9 am – 4 pm.

You can find answers to common queries in our FAQs.

We also provide instructional videos and checklists to assist in the preparation and lodgement of applications.

Social Media

We provide service updates on our Twitter and Facebook channels.